FAQ: PODlife - Quality Protein Powders In Biodegradable PODs
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Is the protein gluten and lactose free?

Yes! All of our products are gluten and lactose free. Last updated: Sun, Aug 16 2015 2:20 pm EDT

Are the pods biodegradable?

Yes! One of the things we’re working on right now! Our PODs will be fully compostable. Last updated: Sun, Aug 16 2015 4:23 pm EDT

Where are the products manufactured?

The protein is sourced and manufactured in California and so are the pods. The shaker is made in China. Last updated: Sun, Aug 16 2015 2:20 pm EDT

Is the shaker BPA free?

Yes, the shaker is made from BPA free plastics Last updated: Sun, Aug 16 2015 2:20 pm EDT

When will I receive my order?

The estimated shipping date for all orders is November 2015 or sooner. Last updated: Sun, Aug 16 2015 4:23 pm EDT

How much is shipping and handling?

Shipping prices start from $5 for orders within the U.S. Shipping price varies based on your location and weight/volume of your order. **All orders will be sent out with tracking confirmation. Last updated: Sun, Aug 16 2015 2:20 pm EDT

What if my address changes after I've placed my order?

No need to worry, we will contact you once the campaign has ended and verify your shipping address and order! Last updated: Sun, Aug 16 2015 2:20 pm EDT

Where will the money raised go?

The money raised goes towards funding the production and distribution of orders. Last updated: Sun, Aug 16 2015 4:23 pm EDT

How do I buy more PODs?

You will be able to order pods online after the campaign. With your unique code you will receive 10% off all pods for the first year! Last updated: Sun, Aug 16 2015 2:20 pm EDT

Are you developing more products and flavors?

Yes we are! We are currently formulating our BCAA’s range as well as a pre-workout and plant based vegan protein! Last updated: Sun, Aug 16 2015 4:23 pm EDT

Can I use other products inside the PODs?

No. PODlife is a sports nutrition company first and foremost. At this stage, other products will not be available inside the PODs. The PODs themselves are strictly single use and not designed to be refilled after use. Last updated: Sun, Aug 16 2015 4:23 pm EDT

Why Kickstarter?

We're launching on Kickstarter so we can bring our product to market at a cheaper POD price for you guys. We've worked hard to ensure our pricing is always cheaper than a Ready To Drink Protein drink. By using Kickstarter, our initial production run is larger which means cheaper pricing for all. Last updated: Sun, Aug 16 2015 4:23 pm EDT

Are the PODs Kosher certified?

Currently our PODs are not Kosher certified, however, this is something we are looking into! Last updated: Thu, Aug 20 2015 3:08 pm EDT

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Why can’t I log into my account?

Request a login link to your survey by entering your email here:
https://podlife.backerkit.com/

BackerKit will send you an automated email with an invite link to whatever email you pledged with.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

Can I upgrade or get multiple copies of my pledge?

This depends on the project creator’s decision. If you are unable to see the ‘Want to switch your pledge level?’ after clicking on your pledge amount under “Pledge Level” in your survey, then the project creator would prefer people not to switch pledge levels.

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